The New York House, Hartlepool

The hotel offers a nice, clean, and well-decorated room which was large, bright, and comfortable. The service was friendly and efficient, creating a nice atmosphere for guests. The location is ideal for the center of town despite being in a run-down area initially off-putting. The dining experience provided good value with enjoyable meals but had limited choices. The facilities were well-maintained and satisfactory.

The hotel's rooms, in a Harry Potter theme, were clean and welcoming, but the executive double felt a bit small. The service was polite, but the uncomfortable bed and road noise were drawbacks. The location, though a 10-minute walk to the marina, was in a rather run-down area initially off-putting. The dining options, including a combination of self-serve and full English, were rated positively. The facilities were satisfactory, but there were some black fingerprints on the walls in the upper rooms.

My stay at the hotel was quite pleasant despite a few drawbacks. The room, although delayed in being prepared, turned out to be a decent size; however, the location overlooking the rear of the property was not ideal. The service, while creating a nice atmosphere for guests, was let down by an uncomfortable bed and road noise. The dining experience, similar to a lovely home-cooked lunch, was simple but made the hotel good value for money. The facilities had some faults but were adequate overall.

The hotel was perfect for us and met our needs and requirements. The rooms were tastefully decorated, warm, and comfortable. However, they needed dusting. The breakfast service was exceptional, especially with the effort made to provide gluten-free options.

The room I stayed in was perfect for my needs and requirements, and the hotel provided gluten-free products for breakfast, which was a thoughtful touch. The lady serving breakfast went out of her way to ensure I had a variety of gluten-free options. The location was convenient for a nice walk to the marina, but the area looked run-down initially. The service was helpful and friendly, but at times the reception was not manned. The dining experience was good, although the WiFi was not working. The facilities were satisfactory overall.